Refusal to refund an online purchase

I made a R25k purchase on the 27th of Nov 2025, weeks later I received an sms from the supposed courier company informing me of my delivery for the next day. Delivery never happened. The courier company didn't answer the telephone for 2 days, then I followed up with Cielo and they didn't know where my items are. Followed up again the next day, same answer. I then requested for a refund, which I am still waiting for almost 2 weeks later. I follow up on a daily and as expected, useless feedback is provided. Need I mention I was told that the refund will be processed once the items are returned - the same items I never received, nor can they or their courier company answer for...if you want a headache, but from these people