Refund run around & poor communication

Cielo - Stoneridge Centre. I initially bought a bed but went back the very next day to change the order. I was asked to swipe my card for the reversal of the balance that they owed me (the second choice/bed was less than the initial one). I was told the money would reflect immediately. After 2 business days the money was still not reflecting, I had to give them a call only to find out the reversal of funds had not gone through. I was then asked to send through an ID copy & bank confirmation letter AGAIN. after i emailed the documents they told me to wait 24 hrs for the funds to clear. 72 hours later I still havent seen my refund and was told they would make payment in the afternoon. I just cant believe the amount of chasing, calls and emails I have had to make just to get a refund. And the multiple different stories from the staff. I have opted to cancel the whole order.