mD
muzi D
1 reviews | Active since Jun 2011
16 Jul 2020, 16:49
Refund request fuss.
Hi,
I have been waiting for my refund from Cielo for the past month already. They claim the refund was done on the 3rd of July yet I never received a cent instead I keep getting dead ends when I enquire. I'm really just tired of making a follow ups with no solution insight.
Never thought a mere refund request would turn into such a big fuss.
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
17 Jul 2020, 12:05Dear Muzi
Thank you for your review.
We would like to apologize if we had taken longer than expected time to process your refund. As indicated on our T&Cs - Refunds may take up to 14 days from date of receipt of returned goods.
We would like to apologize for the inconvenience incurred.
As a valued customer, we thank you for your business and support.
Warm regards
The Customer Care Department
Thank you for your review.
We would like to apologize if we had taken longer than expected time to process your refund. As indicated on our T&Cs - Refunds may take up to 14 days from date of receipt of returned goods.
We would like to apologize for the inconvenience incurred.
As a valued customer, we thank you for your business and support.
Warm regards
The Customer Care Department
Cielo's reply17 Jul 2020, 12:05
Official
Dear Muzi
Thank you for your review.
We would like to apologize if we had taken longer than expected time to process your refund. As indicated on our T&Cs - Refunds may take up to 14 days from date of receipt of returned goods.
We would like to apologize for the inconvenience incurred.
As a valued customer, we thank you for your business and support.
Warm regards
The Customer Care Department
Thank you for your review.
We would like to apologize if we had taken longer than expected time to process your refund. As indicated on our T&Cs - Refunds may take up to 14 days from date of receipt of returned goods.
We would like to apologize for the inconvenience incurred.
As a valued customer, we thank you for your business and support.
Warm regards
The Customer Care Department
mD
muzi D's updateReviewer Update
17 Jul 2020, 12:18I'm fully aware of the 14 days but if you read my post then you will realise that I stated your finance department is claiming the refund was done on the 3rd already meaning that the goods were received by Cielo.
Basically its 14 days today since your claim that I was refunded.
Basically its 14 days today since your claim that I was refunded.
mD
muzi D's update17 Jul 2020, 12:18
Reviewer Update
I'm fully aware of the 14 days but if you read my post then you will realise that I stated your finance department is claiming the refund was done on the 3rd already meaning that the goods were received by Cielo.
Basically its 14 days today since your claim that I was refunded.
Basically its 14 days today since your claim that I was refunded.