1 reviews | Active since Mar 2009
REFUND ON ORDER # 98255
I placed my order on the 10th of Dec 2019 then I received an out of stock email, Pumeza then said shipment coming in 17th if Dec so I waited, after that I wanted to know whats happening and then Pumeza said the shipment only coming in the 27th of Dec, so I waited ...i emailed on the 27th emails went unanswered I phoned the next day and now the shipment only coming in January 2020 so I requested a refund. I emailed Pumeza asking for a refund as she insisted on an email from my side that I want a refund. On the 2nd of Jan I send email through asking for a refund and asking her to reply back once refund was requested ( no correspondence from her) then I phoned her 3rd of Jan to ask if the refund was send through to the relevant branch she answered yes I asked her to please put that on writing and email it to me ( no correspondence from her).
Thank you for your feedback.
We apologise for any inconvenience or lapse in service from our team in terms of replying to your emails. Emails are normally responded to promptly. We investigated and wish to confirm that your refund request has been submitted thru to the relevant department for payment. Proof of same will be forwarded to you as soon as it is available.
Please accept our sincere apologies for any inconvenience caused.
Sincerely
The Customer Service Department
Thank you for your feedback.
We apologise for any inconvenience or lapse in service from our team in terms of replying to your emails. Emails are normally responded to promptly. We investigated and wish to confirm that your refund request has been submitted thru to the relevant department for payment. Proof of same will be forwarded to you as soon as it is available.
Please accept our sincere apologies for any inconvenience caused.
Sincerely
The Customer Service Department