1 reviews | Active since Oct 2018
Refund disaster
I am devastated by the lack of order and customer care that was given to my issue at Cielo. i purchased a sleeper couch which was delivered damaged, slightly torn and the zip kept breaking when i converted from sofa to bed.
I scheduled a pick up and instead they issued me with a second couch which is still laying at my house!!! i have called a few times urging them to process my refund, however the customer agent Nosibulelo insisted that she can not refund me until she receives the second couch. We have waited for over a week for the couch to be collected and as i type this mail it still has not been collected by time freight.
I have now gone several weeks with no couch to sit on, a huge couch in a massive box sitting in my small house. and in addition to this. I have not received my refund due to their negligence.
Really disappointed in the lack of communication from their side. Mistakes happen, but to just not take my calls or respond to my emails is an insult
We regret to be informed of your dissatisfaction with the service received. We are committed to providing not only great value for money but also offer the best service.
We wish to apologise for any form of poor service and received confirmation that the customer service department team leader was made aware of this matter as well. She will be attending to same and contact you directly to get this matter resolved without any further delay.
We apologise for the inconvenience caused and hope that you would one day consider giving us another chance.
We regret to be informed of your dissatisfaction with the service received. We are committed to providing not only great value for money but also offer the best service.
We wish to apologise for any form of poor service and received confirmation that the customer service department team leader was made aware of this matter as well. She will be attending to same and contact you directly to get this matter resolved without any further delay.
We apologise for the inconvenience caused and hope that you would one day consider giving us another chance.
in my opinion you guys have ****** my money! i would encourage people not to do business with your companies. Its absolutely unfair that you guys would take R6 000 of my cash and hold it several weeks after the couches have been returned. I am heart broken that you guys will take this issue so lightly. Money does not grow on trees. We have a baby in our house and last night he slept on our lounge floor because he didn't want to be alone in the bedroom and insisted on being with his parents in the lounge. We can not afford a new couch with out the money you are with holding! you guys should be ashamed of yourself!
in my opinion you guys have ****** my money! i would encourage people not to do business with your companies. Its absolutely unfair that you guys would take R6 000 of my cash and hold it several weeks after the couches have been returned. I am heart broken that you guys will take this issue so lightly. Money does not grow on trees. We have a baby in our house and last night he slept on our lounge floor because he didn't want to be alone in the bedroom and insisted on being with his parents in the lounge. We can not afford a new couch with out the money you are with holding! you guys should be ashamed of yourself!