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Sipokazi X
1 reviews | Active since Jul 2010
23 Jan 2025, 11:43
Refund also an issue
After I had not received my delivery for more than 2 months, I opted for a refund. I was contacted by the Cielo Roodepoort branch requesting my documents to process my refund. A week ago on the 15th of January I emailed the requested documents. I have not heard from Cielo ever since and I still have not yet received my refund. On the 2nd of February it will be 3 months since I made the purchase.
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Cielo's replyOfficial
23 Jan 2025, 12:22Good day Sipokazi,
Thank you for reaching out to us.
We sincerely apologize for the unsatisfactory service you’ve experienced.We’re addressing your query right away and will check the status of your refund.
We’ll update you shortly on the progress.
Kind regards,
Customer Service Team.
Thank you for reaching out to us.
We sincerely apologize for the unsatisfactory service you’ve experienced.We’re addressing your query right away and will check the status of your refund.
We’ll update you shortly on the progress.
Kind regards,
Customer Service Team.
Cielo's reply23 Jan 2025, 12:22
Official
Good day Sipokazi,
Thank you for reaching out to us.
We sincerely apologize for the unsatisfactory service you’ve experienced.We’re addressing your query right away and will check the status of your refund.
We’ll update you shortly on the progress.
Kind regards,
Customer Service Team.
Thank you for reaching out to us.
We sincerely apologize for the unsatisfactory service you’ve experienced.We’re addressing your query right away and will check the status of your refund.
We’ll update you shortly on the progress.
Kind regards,
Customer Service Team.