Redemption

We bought a couch at Cielo only to find after assembling the whole thing that the one leg was slanted. After numerous calls to Cielo to resolve the issue, we were disappointed by the unprofessional treatment we got from the customer service agent from the WHECO Group. She first told us a technician would come check out the couch then a week later after trying to contact her she said sorry but nobody was coming. Frustrated I went down to Cielo and spoke to the store manager Danitia Van Wyk and she made commitments to resolve the issue. She kept her word and sent her sales staff to package our defective couch and assemble a new couch. The staff were very polite and they worked very quickly and neatly even though it was outside of their scope. Thanks so much for redeeming yourself Cielo. Our couch looks perfect and we are happily.