Recycling defective products.

Took delivery of some leather furniture. Two armchairs were defective. After weeks of communication with at least four different people the items were exchanged. These items were also defective. One had obviously been repaired. I gave up because these items were not as bad as the first two. What a compromise!! I needed to get on with my life! Company policy must be to keep sending out poor quality goods until it sticks somewhere because of complaint fatigue. Will never ever have anything further to do with this organisation.