ML
McCullough L
1 reviews | Active since Sept 2024
09 Sept 2024, 12:47
Quality of furniture is great - delivery of furniture was below standard
The furniture is good quality and I am happy with what has been delivered. However, the delivery service was something else. I ordered over 30 large items from Cielo and the delivery men dumped everything in my garage and would not take heavy items upstairs to the bedrooms or even heavy items into the lounge. Very disappointing.
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Cielo's replyOfficial
09 Sept 2024, 13:45Dear Louise,
Thank you for your positive feedback regarding the quality of our products.
We genuinely apologize for the service issues you experienced with the courier company.
This does not reflect the high standards we aim to provide.
Thank you for your positive feedback regarding the quality of our products.
We genuinely apologize for the service issues you experienced with the courier company.
This does not reflect the high standards we aim to provide.
While we rely on third-party courier services and do not have direct control over their operations, we are committed to addressing this matter.
We will escalate your concerns to the manager of the relevant department to ensure that your feedback is heard and improvements are made.
We will escalate your concerns to the manager of the relevant department to ensure that your feedback is heard and improvements are made.
Thank you for bringing this to our attention.
Kind Regards,
Customer Service Team.
Kind Regards,
Customer Service Team.
Cielo's reply09 Sept 2024, 13:45
Official
Dear Louise,
Thank you for your positive feedback regarding the quality of our products.
We genuinely apologize for the service issues you experienced with the courier company.
This does not reflect the high standards we aim to provide.
Thank you for your positive feedback regarding the quality of our products.
We genuinely apologize for the service issues you experienced with the courier company.
This does not reflect the high standards we aim to provide.
While we rely on third-party courier services and do not have direct control over their operations, we are committed to addressing this matter.
We will escalate your concerns to the manager of the relevant department to ensure that your feedback is heard and improvements are made.
We will escalate your concerns to the manager of the relevant department to ensure that your feedback is heard and improvements are made.
Thank you for bringing this to our attention.
Kind Regards,
Customer Service Team.
Kind Regards,
Customer Service Team.