Purchased an occasional chair from the Hillcrest store in early November with delivery arrangements 2 weeks later

Purchased an occasional chair from the Hillcrest store in early November with delivery arrangements 2 weeks later. Delivery did not arrive as scheduled, and no communication at all. Visited the store to query order status and was informed the junior sales assistant had captured the delivery date incorrectly as 1 Jan 2026. The assistant manager undertook to follow up and provide feedback the next day, after 3 days of no feedback I again visited the store to get feedback and was told the order was still in the warehouse. A month after the initial order a courier company calls to say they are 30 min away, but now I’m away for the December holidays - no courtesy call to confirm arrangements or availability? Will now have to return to the store in January to try resolve delivery. Overall a disappointing experience with Cielo Hillcrest.