Purchase with missing parts!

I recently purchased a new bed base and headboard from Cielo and unfortunately the essemble parts were not included. I reached out to the customer service dept and I must say it's been s while since I received such great service from a retail company particularly one of their employees Whitney Plaatjies. She ensured that I received consistent communication with regards to how they are solving the issue, when it will be resolved etc. There was no room for me to get upset because the service exceeded my expectations and the professionalism was exceptional! Well done!