SR
Setlhoko R
1 reviews | Active since Mar 2022
18 Feb 2023, 17:59
Product exchange mess
I bought a bed and mattress! I got two different sizes, base is written Xl which is what i ordered but the mattress is of smaller! When i request a change, I'm being taken from pillar to post. I've packed the mattress and have been waiting for over a week to have the mattress collected and exchanged. I keep getting a courier story, I asked for the contacts of the courier company with no success. The after sales service is totally bad... I regret buying from this shop honestly. I DO NOT RECOMMEND CIELO TO ANYONE...
Helpful (0)
Replies (4)0
Replies (4)
Cielo's replyOfficial
20 Feb 2023, 17:00Dear Setlhoko
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard.
Your new item will be dispatched and the agent will be in contact to advise on this.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard.
Your new item will be dispatched and the agent will be in contact to advise on this.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Cielo's reply20 Feb 2023, 17:00
Official
Dear Setlhoko
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard.
Your new item will be dispatched and the agent will be in contact to advise on this.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase and delivery.
After engaging our Customer Care Agent regarding the matter at hand, it is believed we have come to a resolution in this regard.
Your new item will be dispatched and the agent will be in contact to advise on this.
The agent will further engage you to finalize.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
SR
Setlhoko R's updateReviewer Update
21 Feb 2023, 10:51As I wait or the call or email from your agent... It's been a minute!
SR
Setlhoko R's update21 Feb 2023, 10:51
Reviewer Update
As I wait or the call or email from your agent... It's been a minute!
SR
Setlhoko R's updateReviewer Update
21 Feb 2023, 17:58I am still waiting for assistance!!! May I please have some attention. I still have your mattress that needs to be exchanged. I've paid my dues, may I please get assistance... Will you treat me like a paying customer please, because I owe you absolutely nothing. Please attend to me and stop giving me the run around... Yhoo Thixo 🙆♀️🙆♀️🙆♀️
SR
Setlhoko R's update21 Feb 2023, 17:58
Reviewer Update
I am still waiting for assistance!!! May I please have some attention. I still have your mattress that needs to be exchanged. I've paid my dues, may I please get assistance... Will you treat me like a paying customer please, because I owe you absolutely nothing. Please attend to me and stop giving me the run around... Yhoo Thixo 🙆♀️🙆♀️🙆♀️
SR
Setlhoko R's updateReviewer Update
24 Feb 2023, 22:06Thank you very much for keeping your promise even though it took a while. I have received my mattress in good condition and am enjoying it very much 😊
Ke a leboha.
And thank you Camelle(Custome Care) for keeping calm during my very necessary tantrums, you are simply the best 👌
I still love your furniture Cielo, you make everything beautiful and yes, I'll buy again...
Ke a leboha.
And thank you Camelle(Custome Care) for keeping calm during my very necessary tantrums, you are simply the best 👌
I still love your furniture Cielo, you make everything beautiful and yes, I'll buy again...
SR
Setlhoko R's update24 Feb 2023, 22:06
Reviewer Update
Thank you very much for keeping your promise even though it took a while. I have received my mattress in good condition and am enjoying it very much 😊
Ke a leboha.
And thank you Camelle(Custome Care) for keeping calm during my very necessary tantrums, you are simply the best 👌
I still love your furniture Cielo, you make everything beautiful and yes, I'll buy again...
Ke a leboha.
And thank you Camelle(Custome Care) for keeping calm during my very necessary tantrums, you are simply the best 👌
I still love your furniture Cielo, you make everything beautiful and yes, I'll buy again...