Problem solved

Let's be honest... You see a company's real character when things go wrong... and this is actually what happened.. Always been super happy with the products we have purchased from Cielo, but this time around, unfortunately we ordered a hanging chair which arrived without all the parts. I logged an online query, and was phoned within less than an hour. As promised , an email was sent to me requesting some information about the delivery / missing parts. This email was followed up with a call, and another email informing me when and how it was fixed. Now THIS is CUSTOMER service, and true character. I would like to really give Cielo 10/10 for resolving queries on a timeous manner , with efficiency and EXCELLENT communication. Thank you Cielo, and well done to your team! Julle is YSTERS