VZP
Van Zyl, Paul

1 reviews | Active since Jul 2025

02 Jul 2025, 11:38

Prescott Motion Leather recliner

Sadly we bought this online and were very excited to get the chairs. They arrived and the colour was not nearly like the online picture. The chair is also very small and we are tall. We will definitely in future try things out and see the colour in person than to buy online.

It is really a pity that they do not have a sample chair in store and also keep samples of all the different colours available for upholstery.

They refunded us, but the process took a month to be completed.

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Replies (1)
Cielo
Cielo's reply02 Jul 2025, 12:06
Official
Dear Paul, 

Thank you for sharing your experience. 
We’re sorry the chairs didn’t meet your expectations and for the delay with the refund process. 
Your feedback is valuable, and we’ll look into how we can improve both our product displays and turnaround times. 

Kind regards, 
Customer Service Team