Premium product, POOR company logistics

My wife bought herself the CARL office chair from CIELO a few months ago. When it arrived it was very obvious the chair was not new as it was very dirty, scuffed and showed various signs of use. Returning the product for an exchange was an absolute nightmare, but after a few weeks, we eventually got a new one delivered. Very happy with the product quality. So when it was time for us to upgrade my office chair we thought we would go for the same - surely we couldn't get so that unlucky twice right? WRONG! My chair arrived yesterday, and it was very obvious that the box it came in had been opened before - box broken everywhere and very badly taped up with box tape - and after unboxing and trying to assemble it this morning I noticed the assembly bolts were missing from the box altogether. SO it's back to the drawing board AGAIN. Another TEDIOUS return and fingers crossed we get a decent result this time around. Makes me wonder - is it really worth shopping from CIELO ever again?