PN
Priyanka N
1 reviews | Active since May 2015
02 Dec 2022, 09:29
Premium Furniture with shocking service
We purchased such beautiful furniture from Cielo for our new home over 6 weeks ago. We have had endless issues and have still not received all our furniture.
The incorrect item was sent to us - it took 3 calls to Customer care and 2 store visits to get the item picked up. We are still waiting for the correct item to be delivered.
I am so disappointed with the service and customer care.
We are still awaiting 6x dining room chairs 2x bookshelves 1x chest of drawers and on their system is says "dispatched". But this is not true as we have not received our furniture in more than 6 weeks.
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Replies (1)Cielo's replyOfficial
02 Dec 2022, 10:25Dear Priyanka
Thank you dearly for taking my call.
We are truly sorry for your customer service experience.
Thank you dearly for taking my call.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
We are taking a further look into your matter.
Follow up will be done with regards to the remainder of your order.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care
Cielo's reply02 Dec 2022, 10:25
Official
Dear Priyanka
Thank you dearly for taking my call.
We are truly sorry for your customer service experience.
Thank you dearly for taking my call.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
We are taking a further look into your matter.
Follow up will be done with regards to the remainder of your order.
We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.
Kind Regards
Customer Care
