Poorest service ever, still need help!

I was initially excited at the prospect of buying a bed for my boy. I looked through the online platform and found a lovely 3 set (Jupiter Dual Function Kids Bed Base), from Cielo costing R5,298 with a total cost R6048 with delivery.

I bought it on the 20th May 2020, then payment was received by Wheco Group Pty Ltd on the 21st May 2020, payment confirmed on the 21st May 2020 and order number 112720 was generated.

The 3 piece was delivered in my absence so my wife who was at home received it on the 27th May 2020, and on my arrival I opened to find a dented the same evening. I notified Cielo, and (Hammond Pasha) wanted me to take a picture on the 30th May 2020 after apologizing for inconvenience. I took a picture and sent it on the 2nd of June 2020.

I was excited to hear they (CIELO) will replaced the dented piece and was surprised when Wheco Group deliveries brought the wrong bed on the 12th June 2020. When the gentleman (the delivery man) realize it was the wrong component, he told me I must call Cielo again. I called CIELO and then they came on the 15th June 2020 to fetch the whole set (3 pieces). I however decided to call the office (+27 (41) ***) to confirm if these guys (WHECO group distributors) can take the bed without a replacement and I was told they can, the replacement bed will follow.

Ever since then I am still waiting for the bed (07/07/2020 - todate). I however did ask for a refund on the 02/07/2020 but again there was no response. Instead today (07/07/2020)I have been asked for collection note left by the couriers which I was never given and had called the office when before they took the bed.

It seems, 34 working days later, R6048 later, I still don’t have a bed for a birthday that was today. POOREST SERVICE I HAVE EVER RECEIVED!