MM
Melanie M
1 reviews | Active since Sept 2022
22 Sept 2022, 11:50
Poor workmanship and evidence of live wood borer
I recently bought two bedside tables from Cielo and returned them the next day in order to swap them out for two more which had working drawers however after opening 5 in their warehouse found all 5 to have faulty drawers and all wood borer damage - 1 of the 5 having evidence of wood borer in it. Imagine my dismay after paying R5000-00 for EACH bedside table. I do not recommend buying furniture from Cielo as I am still begging them for my R10,000.00 back.
Helpful (0)
Replies (1)0
Replies (1)Cielo's replyOfficial
22 Sept 2022, 12:16Dear Melanie
Thank you for your review.
It is very unfortunate to hear of such an experience with us as it very rare to have such an issue.
All management are currently being addressed regarding this matter.
Your matter at hand has been expedited and given urgent attention.
Thank you for your review.
It is very unfortunate to hear of such an experience with us as it very rare to have such an issue.
All management are currently being addressed regarding this matter.
Your matter at hand has been expedited and given urgent attention.
The agent will further engage you to finalize.
Please note that we deem your customer experience as vital component of our business
We are truly sorry for your customer service experience.
Kind Regards
Customer Care
We are truly sorry for your customer service experience.
Kind Regards
Customer Care
Cielo's reply22 Sept 2022, 12:16
Official
Dear Melanie
Thank you for your review.
It is very unfortunate to hear of such an experience with us as it very rare to have such an issue.
All management are currently being addressed regarding this matter.
Your matter at hand has been expedited and given urgent attention.
Thank you for your review.
It is very unfortunate to hear of such an experience with us as it very rare to have such an issue.
All management are currently being addressed regarding this matter.
Your matter at hand has been expedited and given urgent attention.
The agent will further engage you to finalize.
Please note that we deem your customer experience as vital component of our business
We are truly sorry for your customer service experience.
Kind Regards
Customer Care
We are truly sorry for your customer service experience.
Kind Regards
Customer Care
