Poor services, so disappointed. Unsatisfied Cielo customer

Unsatisfied Cielo Customer:

Bilshaad (Customer Service Manager), I spoke with you today regarding the repairs you did on my couch and I have sent you pictures of the work that was done and have not received a response from you. I wait a response from you. I have been asking to yo speak to the manager for a while now until today after the delivery of the couch in a staTe I refused to accept. The customer service agents have not been of much help.Based on the pictures I sent, the work that was done is very poor even the couches sold on the dusty streets along the roads are in a much better condition than what I received today. The couch was dirty and work fone was like work done by a grade 1 student. I requested for a new couch which was blatantly refused or to even acknowledge. The job done on my couch was bad. I do not know who I now need to talk to from Cielo regarding this matter as it has now taken over a month to resolve. Your work was poor and I request that you replace me with a new couch. Do not fix that couch once again, the more you stitch it and do your work the more the material is ruined. I am tired of this back and forth. I wish there was a platform to post pictures so that everyone would see what I’m talking about. I’m disappointed. Your service is poor and once again you do not take me seriously.