ST
Sean T
1 reviews | Active since Sept 2014
02 Dec 2024, 17:19
POOR service to return the damaged unit
I am writing to express my frustration with the ongoing issues regarding my order #345579. The second unit I received was also damaged, and despite repeated promises from your team that the damaged units would be collected every second week, this has not been followed through.
I have made numerous purchases from you in the past, but the after-sales service, particularly the handling of damaged goods, has been very poor. I have been given promise after promise with no resolution, and this has become extremely disappointing.
Please address this issue as a matter of urgency and provide a clear timeline for the collection of the damaged units. Order paid in Aug 2024
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Cielo's replyOfficial
03 Dec 2024, 09:08Dear Sean,
Thank you for your message, and we apologize for the ongoing issues with your order.
We understand your frustration regarding the damaged unit and the delay in collecting it as promised.
We take this seriously and have escalated the matter to our team.
You will receive a timeline for the collection of the damaged.
We apologize for the inconvenience and appreciate your patience as we resolve this.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team
Thank you for your message, and we apologize for the ongoing issues with your order.
We understand your frustration regarding the damaged unit and the delay in collecting it as promised.
We take this seriously and have escalated the matter to our team.
You will receive a timeline for the collection of the damaged.
We apologize for the inconvenience and appreciate your patience as we resolve this.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team
Cielo's reply03 Dec 2024, 09:08
Official
Dear Sean,
Thank you for your message, and we apologize for the ongoing issues with your order.
We understand your frustration regarding the damaged unit and the delay in collecting it as promised.
We take this seriously and have escalated the matter to our team.
You will receive a timeline for the collection of the damaged.
We apologize for the inconvenience and appreciate your patience as we resolve this.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team
Thank you for your message, and we apologize for the ongoing issues with your order.
We understand your frustration regarding the damaged unit and the delay in collecting it as promised.
We take this seriously and have escalated the matter to our team.
You will receive a timeline for the collection of the damaged.
We apologize for the inconvenience and appreciate your patience as we resolve this.
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team