Poor service from CIELO

Probably the worst company to deal with and for their customer service department, the less said the better. From my purchase on the 29th of August 2024 to eventually getting my refund on the 16th of October 2024, was a challenge. Firstly the stock at their warehouse was "damaged" and we had a delay in delivery. The goods were delivered by two different couriers and another delay. Then they delivered damaged goods and I wanted to send it back on the 11th of September. Eventually when the goods were collected I was called a week later to inform me that "they" only received 1 box and I must confirm that send 4 boxes and two mattrasses which I confirmed with the delivery or collection note. On the 17th of September all the relevant documents were send for Cielo to refund the purchase. After numerous calls and emails my refund was "processed" and "paid" a month later on 16th of October. NO THAT WILL BE MY LAST ENGAGEMENT WITH CIELO. Such bad customer service and no one will take any responsibility for the mess. Lost a customer for sure.