RS
Riaan S
1 reviews | Active since Jun 2021
29 Jan 2024, 13:39
Poor service delivery from Cielo
We made an order online with Cielo https://www.cielo.co.za/ on the Date_ordered : 2024-01-04 Date delivered : 2024-01-12 Order 327868 logged on Fri, 12 Jan 2024 15:52:26 +0200 as per acknowledgement. [Case:109619] VAN02751 afrer numerous emails and call still unresolved. all Details on record via email. Each time saying the courier service to collect? With reference to your return policy.
8. Return Policy 8.1 Unless otherwise specified, all products purchased from Cielo come with a 14-day money-back satisfaction guarantee.
16 Calendar days later? Still not collected.
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Cielo's replyOfficial
29 Jan 2024, 15:13Dear Riaan,
We sincerely apologize for the inconvenience you've experienced with your recent order.
We have thoroughly reviewed your case, identified the delays, and acknowledged that the situation falls short of our usual standards. We appreciate your patience and understanding throughout this process.
Please be assured that we are actively working on resolving the issue with the courier service and ensuring that your return is collected promptly. Our team is committed to expediting this process to meet your expectations and honor our 14-day money-back satisfaction guarantee.
We understand the importance of timely and efficient service, and we apologize for any inconvenience this delay may have caused. Rest assured that we are taking steps to prevent similar occurrences in the future.
We value your feedback and will use this experience to improve our services.
Kind regards
Customer Service Care
We sincerely apologize for the inconvenience you've experienced with your recent order.
We have thoroughly reviewed your case, identified the delays, and acknowledged that the situation falls short of our usual standards. We appreciate your patience and understanding throughout this process.
Please be assured that we are actively working on resolving the issue with the courier service and ensuring that your return is collected promptly. Our team is committed to expediting this process to meet your expectations and honor our 14-day money-back satisfaction guarantee.
We understand the importance of timely and efficient service, and we apologize for any inconvenience this delay may have caused. Rest assured that we are taking steps to prevent similar occurrences in the future.
We value your feedback and will use this experience to improve our services.
Kind regards
Customer Service Care
Cielo's reply29 Jan 2024, 15:13
Official
Dear Riaan,
We sincerely apologize for the inconvenience you've experienced with your recent order.
We have thoroughly reviewed your case, identified the delays, and acknowledged that the situation falls short of our usual standards. We appreciate your patience and understanding throughout this process.
Please be assured that we are actively working on resolving the issue with the courier service and ensuring that your return is collected promptly. Our team is committed to expediting this process to meet your expectations and honor our 14-day money-back satisfaction guarantee.
We understand the importance of timely and efficient service, and we apologize for any inconvenience this delay may have caused. Rest assured that we are taking steps to prevent similar occurrences in the future.
We value your feedback and will use this experience to improve our services.
Kind regards
Customer Service Care
We sincerely apologize for the inconvenience you've experienced with your recent order.
We have thoroughly reviewed your case, identified the delays, and acknowledged that the situation falls short of our usual standards. We appreciate your patience and understanding throughout this process.
Please be assured that we are actively working on resolving the issue with the courier service and ensuring that your return is collected promptly. Our team is committed to expediting this process to meet your expectations and honor our 14-day money-back satisfaction guarantee.
We understand the importance of timely and efficient service, and we apologize for any inconvenience this delay may have caused. Rest assured that we are taking steps to prevent similar occurrences in the future.
We value your feedback and will use this experience to improve our services.
Kind regards
Customer Service Care