Poor service Cielo!

Disappointing after-sales service Cielo!! Our new Madison base & headboard was delivered on 8th November 2025. We have had our new bed for 3.5 months - on Saturday, 21st February, as my husband sat on the bed the one metal foot of the bed broke out of the base.

Upon further inspection, we noticed the poor quality if workmanship on our new base - there are nails producing out on the top of the base & it's disappointing to see such cheap plastic ratten material used at the base of the bed - considering we paid R10 000 for our new bed!

I reported the issue to Cielo after sales services last week, logged my report & my ticket was allocated to Natasha. After having to follow up 3 times & even speaking to a supervisor today, I have still not had communication on replacing our bed base? Please can a manager or senior manager contact me regarding this?