LN
Londiwe N

1 reviews | Active since Sept 2024

06 Sept 2024, 10:43

Poor Service

I made a purchase for several items in April and i received a bulk of it in May and later on in June except for the finch coffee table which i only received recently at the end of August. My frustration is not only the delayed delivery but the lack of good customer service on updating me on the progress of my order. i was the one always reaching out to check on the order. The only time i got voluntary updates were on false estimated time of delivery dates.

0
Replies (1)
Cielo
Cielo's reply06 Sept 2024, 12:03
Official
Dear Londiwe, 

Thank you for bringing this to our attention.

We are terribly sorry for the delays in receiving your order as well as for the incoming stock date that kept changing. 

This is not the level of service we strive to deliver. 

Please anticipate a call from the customer care team. 

Kind Regards,
Customer Service Team