AM
Ayanda M
1 reviews | Active since Mar 2013
03 Jun 2020, 13:33
Poor service
I ordered a LARGE rug from Cielo on the 27 April 2020 and due to lockdown they only started shipping orders on the 18th May 2020. They only sent my rug on the 1 June 2020 after I had called and called asking and begging for them to deliver. Whats worse is they sent a wrong size, the rug I ordered is 3200mmX2500mm but I recieved 2300mmX1600mm. I sent an email to customer care same day I recieved the rug and have not heard any response till now, when I call there is no answer. At this moment I am fed up I want them to come get their rug and give me my money back...
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Replies (2)
Cielo's replyOfficial
03 Jun 2020, 18:33Dear Ayanda
Thank you for your review.
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase.
Our Customer Care Agent has processed and has communicated with you, regarding your transaction.
Kindly accept our apologies for any inconvenience incurred.
Keep Well. Stay Safe.
Warm Regards
Customer Service Department
Keep Well. Stay Safe.
Warm Regards
Customer Service Department
Cielo's reply03 Jun 2020, 18:33
Official
Dear Ayanda
Thank you for your review.
Thank you for your review.
I am truly sorry that you’ve had this experience with your purchase.
Our Customer Care Agent has processed and has communicated with you, regarding your transaction.
Kindly accept our apologies for any inconvenience incurred.
Keep Well. Stay Safe.
Warm Regards
Customer Service Department
Keep Well. Stay Safe.
Warm Regards
Customer Service Department
AM
Ayanda M's updateReviewer Update
04 Jun 2020, 14:16Good Day,
Thank you for your response.
However I have not received any communication whether call or email from your customer care agent or anyone in your organisation.
Thank you for your response.
However I have not received any communication whether call or email from your customer care agent or anyone in your organisation.
AM
Ayanda M's update04 Jun 2020, 14:16
Reviewer Update
Good Day,
Thank you for your response.
However I have not received any communication whether call or email from your customer care agent or anyone in your organisation.
Thank you for your response.
However I have not received any communication whether call or email from your customer care agent or anyone in your organisation.