1 reviews | Active since Dec 2011
Poor Service
Hi
I haven't even bought something yet and i am disappointed, i saw something online. Than i did not have the cash, app**** for finance, got approved, contacted the sales team to ask if they have stock. The team said they only have stock at the end of June, why are you than advertising the Christopher Recliner Set - Cinnamon on special but not able to provide. I than asked if i can get the set, they said i must put down a deposit to be on the waiting list. I explained i am doing finance option, and the lady said i must put it through. I said i cannot pay something off i do not even have, does not make sense. I ask if a manager can call me back and its been over a week and no one got back to me.
Just my 5 cents worth.
Thanks
Thank you for your feedback on Hello Peter. Please note that all feedback from our customers, whether positive or negative, helps us to identify areas to improve our product and service offering.
The majority of items listed on our website or displayed in store are in stock. When items are not in stock the customer may choose whether they would like to be on back-order and an estimated time of arrival is given. Should you wish to be on back order, it is unfortunately standard procedure to make payment in order to secure the item.
It is most definitely not standard procedure at Cielo to request feedback or assistance with no contact then being made one of our staff members. Kindly accept my sincerest apology for the lack of service that you have received.
I have contacted all relevant parties, but could unfortunately not locate the sales team that you have had contact with.
Our customer care department will therefore email you directly in order to obtain this information in order to have this matter resolved.
Please, once again, accept our apologies for what has happened.
We hope that you would consider Cielo again for your next furniture purchase.
Sincerely, CIELO On behalf of Cielo Management Team
Thank you for your feedback on Hello Peter. Please note that all feedback from our customers, whether positive or negative, helps us to identify areas to improve our product and service offering.
The majority of items listed on our website or displayed in store are in stock. When items are not in stock the customer may choose whether they would like to be on back-order and an estimated time of arrival is given. Should you wish to be on back order, it is unfortunately standard procedure to make payment in order to secure the item.
It is most definitely not standard procedure at Cielo to request feedback or assistance with no contact then being made one of our staff members. Kindly accept my sincerest apology for the lack of service that you have received.
I have contacted all relevant parties, but could unfortunately not locate the sales team that you have had contact with.
Our customer care department will therefore email you directly in order to obtain this information in order to have this matter resolved.
Please, once again, accept our apologies for what has happened.
We hope that you would consider Cielo again for your next furniture purchase.
Sincerely, CIELO On behalf of Cielo Management Team