ZK
Zothile K
1 reviews | Active since Nov 2024
19 Dec 2025, 06:51
Poor service
Guys I ordered a desk .its called a jetson desk and it arrived last week .we assembled it and realised there was missing *****s.so i went to design quarter for assistance .we made an urgent after sales care till this day i have been following up and what haven’t delivered the *****s .i cant buy them anywhere as they are unique.can u imagine its so hard for them to deliver *****s they didnt pack initially!
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
19 Dec 2025, 07:46Good day Zonthile,
We sincerely apologise for the inconvenience and frustration caused by the missing parts on your Jetson desk and for the delay in getting this resolved. This is certainly not the experience we want for our customers.
Your matter has been escalated for urgent attention, and we are actively following up to ensure the outstanding parts are delivered as soon as possible.
We sincerely apologise for the inconvenience and frustration caused by the missing parts on your Jetson desk and for the delay in getting this resolved. This is certainly not the experience we want for our customers.
Your matter has been escalated for urgent attention, and we are actively following up to ensure the outstanding parts are delivered as soon as possible.
Cielo's reply19 Dec 2025, 07:46
Official
Good day Zonthile,
We sincerely apologise for the inconvenience and frustration caused by the missing parts on your Jetson desk and for the delay in getting this resolved. This is certainly not the experience we want for our customers.
Your matter has been escalated for urgent attention, and we are actively following up to ensure the outstanding parts are delivered as soon as possible.
We sincerely apologise for the inconvenience and frustration caused by the missing parts on your Jetson desk and for the delay in getting this resolved. This is certainly not the experience we want for our customers.
Your matter has been escalated for urgent attention, and we are actively following up to ensure the outstanding parts are delivered as soon as possible.
ZK
Zothile K's updateReviewer Update
20 Dec 2025, 18:52Thank you so much I did get a call .but it is Saturday and I still haven’t received the *****s
ZK
Zothile K's update20 Dec 2025, 18:52
Reviewer Update
Thank you so much I did get a call .but it is Saturday and I still haven’t received the *****s
Cielo's replyOfficial
22 Dec 2025, 07:38Good day Zothile
Thank you for informing us.
The parcel has already been dispatched to you. Please look out for an email with your new tracking details.
Kind regards,
Customer Service Team
Thank you for informing us.
The parcel has already been dispatched to you. Please look out for an email with your new tracking details.
Kind regards,
Customer Service Team
Cielo's reply22 Dec 2025, 07:38
Official
Good day Zothile
Thank you for informing us.
The parcel has already been dispatched to you. Please look out for an email with your new tracking details.
Kind regards,
Customer Service Team
Thank you for informing us.
The parcel has already been dispatched to you. Please look out for an email with your new tracking details.
Kind regards,
Customer Service Team