DB
David B
1 reviews | Active since Jun 2010
16 Sept 2024, 04:16
Poor quality, ridiculous return policy for defective products
A coffee table I purchased in January developed severe cracks in the wood all over. Cielo advised that because it was more than 6 months since delivery ( it was just over ) that I would have to pay delivery and packaging costs for the return and delivery of replacement!! For a defective, poor quality item that had clearly been deteriorating for a few months by that stage, one would expect they would take a bit more responsibility for the quality of the products they sell.
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Cielo's replyOfficial
16 Sept 2024, 09:14Dear David,
We’re sorry to hear about the issues you’ve experienced.
It’s certainly not our intention for you to be dissatisfied with our products.
Although our policy typically requires the customer to cover delivery and packaging costs for returns and replacements after six months, we understand the situation is frustrating given the circumstances.
We value your feedback and are committed to ensuring our customers are satisfied.
Our customer care administrator will be calling you soon to offer a solution.
Kind Regards,
Customer Service Team.
We’re sorry to hear about the issues you’ve experienced.
It’s certainly not our intention for you to be dissatisfied with our products.
Although our policy typically requires the customer to cover delivery and packaging costs for returns and replacements after six months, we understand the situation is frustrating given the circumstances.
We value your feedback and are committed to ensuring our customers are satisfied.
Our customer care administrator will be calling you soon to offer a solution.
Kind Regards,
Customer Service Team.
Cielo's reply16 Sept 2024, 09:14
Official
Dear David,
We’re sorry to hear about the issues you’ve experienced.
It’s certainly not our intention for you to be dissatisfied with our products.
Although our policy typically requires the customer to cover delivery and packaging costs for returns and replacements after six months, we understand the situation is frustrating given the circumstances.
We value your feedback and are committed to ensuring our customers are satisfied.
Our customer care administrator will be calling you soon to offer a solution.
Kind Regards,
Customer Service Team.
We’re sorry to hear about the issues you’ve experienced.
It’s certainly not our intention for you to be dissatisfied with our products.
Although our policy typically requires the customer to cover delivery and packaging costs for returns and replacements after six months, we understand the situation is frustrating given the circumstances.
We value your feedback and are committed to ensuring our customers are satisfied.
Our customer care administrator will be calling you soon to offer a solution.
Kind Regards,
Customer Service Team.