Poor quality products and pathetic customer service

DO NOT buy furniture from this company. Yes, their furniture looks beautiful BUT once you buy and receive it the problems are endless and customer service is pathetic! I bought the ergorest vatility double mattress from them, I received the mattress and put it on our bed frame (also bought from them) and realised the mattress specs were off: instead of being 188cm(L) x 137cm(W) it is 184cm(L) x 134cm(W). I contacted customer service, and it’s now 4 weeks later and I still don’t have a replacement mattress as promised by them. Back and forth with multiple agents (Lebogang being in charge of my ticket) asking the same questions, me having to explain the whole situation every time, repeatedly for the past 4 weeks. Just empty promises and an apology “sorry it was a manufacturing problem”. I also places a big furniture order as we moved into a new apartment. This was delivered on 18 July 2024. Note that most of their furniture is NOT assembled and you have to do it yourself. It took me over 6 hours to assemble and clean a dinning room table, 4 chairs and 3 bedside tables. The next day I had to get 2 more people to help me assemble the display shelve because the shelves were so heavy and impossible to assemble alone. It took 3 of us over an hour to do this. The tv cabinet and display shelve had thousands of white small eggs on it, I had to vacuum and wipe it up. The tv cabinet wood was wet. It’s now a week later and the wooden dinning table is turning black. Thousands of rands for buying absolute poor quality products and pathetic customer service that can’t solve their own mistakes. I haven’t even lodged the furniture complaint because they have done nothing for 4 weeks with my first mattress disaster order. Don’t waste your time or money buying their furniture!