TK
Tonja K
1 reviews | Active since Dec 2023
21 Dec 2023, 18:33
Poor Quality Products
I have ordered over R130 000.00 worth if product from Cielo of which 70% were damaged or poor quality. I have had to return a couch 3 times and its siill is not up to my standards. Matresses are sagging, beds are breaking, artwork is warping. I will not suggest this company for any products you wish to last longer than 3 months
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Cielo's replyOfficial
22 Dec 2023, 09:41Dear Tonja
Thank you for your review.
We are truly sorry to hear that you had a frustrating experience with us. Unfortunately, our attempts to resolve the issue were not successful. We sincerely apologize for your poor customer service experience and any inconvenience caused.
Please know that we consider your experience as a vital component of our business. We take your feedback seriously and are committed to continuously improving our customer service delivery. Your complaint has been thoroughly reviewed, and we will take the necessary steps to address your concerns and enhance our customer service experience.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care Team
Thank you for your review.
We are truly sorry to hear that you had a frustrating experience with us. Unfortunately, our attempts to resolve the issue were not successful. We sincerely apologize for your poor customer service experience and any inconvenience caused.
Please know that we consider your experience as a vital component of our business. We take your feedback seriously and are committed to continuously improving our customer service delivery. Your complaint has been thoroughly reviewed, and we will take the necessary steps to address your concerns and enhance our customer service experience.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care Team
Cielo's reply22 Dec 2023, 09:41
Official
Dear Tonja
Thank you for your review.
We are truly sorry to hear that you had a frustrating experience with us. Unfortunately, our attempts to resolve the issue were not successful. We sincerely apologize for your poor customer service experience and any inconvenience caused.
Please know that we consider your experience as a vital component of our business. We take your feedback seriously and are committed to continuously improving our customer service delivery. Your complaint has been thoroughly reviewed, and we will take the necessary steps to address your concerns and enhance our customer service experience.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care Team
Thank you for your review.
We are truly sorry to hear that you had a frustrating experience with us. Unfortunately, our attempts to resolve the issue were not successful. We sincerely apologize for your poor customer service experience and any inconvenience caused.
Please know that we consider your experience as a vital component of our business. We take your feedback seriously and are committed to continuously improving our customer service delivery. Your complaint has been thoroughly reviewed, and we will take the necessary steps to address your concerns and enhance our customer service experience.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind Regards
Customer Care Team