Poor Quality Goods and Poor Client Service

I have purchased coaches from Cielo in Table Bay Mall about a month ago, 20 January 2020 to be precise. On 27 January, I received my coaches and 5 days after delivery , on 31 January, which is two days after taking the coaches out of the boxes, I've discovered that two of the legs of the coach is broken. I contacted the branch a friendly consultant logged my query to their customer services. I am dealing with Dayyanah Jaffa at Cielo customer care and is currently experiencing the worst customer service. Turn around time for queries is 48hours. Had to contact the store after 48hours to follow up on my query. Thereafter Dayyanah send me an e-mail requesting images of the coaches which I've send immediately. Almost a week after sending the images I contacted customer service to follow up again since I do not hear anything from them and guess what, Dayyanah told me she missed my e-mail. Didn't see my response. Another few days passed and they requested images of the boxes the coaches were in... and I've threw the boxes way already... and I informed about that. Now they are requesting images of the quality sticker on the bottom of the coaches, I've checked, there is no sticker on the coaches. For the past few days I've been trying to contact their customer service line to follow up but all my efforts is in vain. I am so frustrated, I paid alot of money for poor quality goods and poor client service