SJ
Shirley J

1 reviews | Active since Apr 2024

27 Apr 2024, 14:41

POOR QUALITY

I ordered two bar stools from Cielo in March, they were delivered within the communicated timeline (14 days). However, one of the stools legs were rusted , it was collected and a replacement delivered, a further 14 days. Guess what? They delivered a chair with a RUSTED LEG, AGAIN. This is unacceptable, you would think extra caution would be taken after a customer had already returned an item.

0
Replies (1)
Cielo
Cielo's reply29 Apr 2024, 06:57
Official
Dear Shirley

Thank you for your review.

We are sorry to hear about your service experience. 
Please allow us to investigate this issue further. An agent will contact you to make the necessary arrangements to have this issue resolved.

We would like to apologize for the inconvenience incurred. 

Kind Regards
Customer Care.