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Nandipha N
1 reviews | Active since Mar 2018
08 Feb 2023, 08:11
Poor Quality control
My couch was delivered with non matching legs. I called the store and was told to wait for 7-10 working days for the correct ones to be sent up from the warehouse. Meantime I was told to assemble the couch with the mismatched legs. Instead I took the unwanted legs to the store where they had to dissemble a chair and swop for the correct legs which should have come with my purchase.
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Cielo's replyOfficial
10 Feb 2023, 11:44Dear Nandipha
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will exercise due diligence to address this matter. It will be given our utmost attention.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will exercise due diligence to address this matter. It will be given our utmost attention.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind RegardsCustomer Care
Cielo's reply10 Feb 2023, 11:44
Official
Dear Nandipha
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will exercise due diligence to address this matter. It will be given our utmost attention.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted. We will exercise due diligence to address this matter. It will be given our utmost attention.
Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
As a valued customer, we would like to thank you for your business and support.
We would once again like to apologize for the service experienced and inconvenience incurred.
Kind RegardsCustomer Care