JF
Jeremy F
1 reviews | Active since Oct 2024
16 Oct 2024, 09:09
Poor quality and *********** staff
Extremely disappointed with quality of the furniture which I purchased from Cielo. Don't be fooled by the rather impressive retail outlets, the quality is shockingly poor and the items are overpriced - not to mention the faulty level of service received by *********** staff and an outsourced courier company that cannot deliver on time.
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
16 Oct 2024, 09:26Dear Jeremy,
Thank you for bringing this to our attention,
We sincerely apologize for the overall poor service you received from our team.
Please note that we will be investigating your query and your case will be escalated to management.
This is not the level of service we strive to deliver and we will do the best we can to turn your negative experience into a positive one.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention,
We sincerely apologize for the overall poor service you received from our team.
Please note that we will be investigating your query and your case will be escalated to management.
This is not the level of service we strive to deliver and we will do the best we can to turn your negative experience into a positive one.
Kind Regards,
Customer Service Team.
Cielo's reply16 Oct 2024, 09:26
Official
Dear Jeremy,
Thank you for bringing this to our attention,
We sincerely apologize for the overall poor service you received from our team.
Please note that we will be investigating your query and your case will be escalated to management.
This is not the level of service we strive to deliver and we will do the best we can to turn your negative experience into a positive one.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention,
We sincerely apologize for the overall poor service you received from our team.
Please note that we will be investigating your query and your case will be escalated to management.
This is not the level of service we strive to deliver and we will do the best we can to turn your negative experience into a positive one.
Kind Regards,
Customer Service Team.
JF
Jeremy F's updateReviewer Update
05 Nov 2024, 09:00Just received telephonic confirmation of a full refund and collection of the faulty couch - I really appreciate the way in which this was handled. Thank you very much Cielo!
JF
Jeremy F's update05 Nov 2024, 09:00
Reviewer Update
Just received telephonic confirmation of a full refund and collection of the faulty couch - I really appreciate the way in which this was handled. Thank you very much Cielo!
Cielo's replyOfficial
05 Nov 2024, 10:26Dear Jeremy,
Thank you for your patience and understanding.
We look forward to serving you again soon.
Kind Regards,
Customer Service Team
Thank you for your patience and understanding.
We look forward to serving you again soon.
Kind Regards,
Customer Service Team
Cielo's reply05 Nov 2024, 10:26
Official
Dear Jeremy,
Thank you for your patience and understanding.
We look forward to serving you again soon.
Kind Regards,
Customer Service Team
Thank you for your patience and understanding.
We look forward to serving you again soon.
Kind Regards,
Customer Service Team