Poor quality and service

Dear Danny 

Thank you for your review. 

We have been advised that a collection is currently underway for your item in order to ensure that your matter is finalized. 
After discussion with your Customer Care agent, there had been a call made to you yesterday. 

We therefore would like to apologize for not meeting your expectations in this regard. Your feedback is well received and concerns are noted

Please look out for a another call within this morning to discuss your matter again.

Kind Regards 
Customer Care