1 reviews | Active since Dec 2017
Poor Quality and Service.
Hello Everyone
Thought i would take some time out of my day just to describe how absolutely pathetic Cielos service and furniture really are.
We originally order a couch online from these guys and paid in full for the couch we were looking for. The couch was purchased on a Friday from their online website we then phoned on Monday to find out what was going on with the order and when we could expect delivery. They then informed us that no they do not have the couch we purchased in stock and we would have to chose a different one. We were very picky with the choice of couch and were tight on time so we went ahead with the order of an alternative couch to the same value as they said they would add some fabric protection for free because of the inconvenience. We then ended up waiting almost 2 weeks to receive this couch after they stated countless times it would be delivered in 3-4 days we had to continuously follow up with them as their feedback was slack and very inaccurate. Anyway we have had this couch now for maybe a year of which we spent around R6000.00 for and it has begun to fall apart. We do not have kids or animals and are very careful with the couch. All the metal supports have started breaking off from the wooden sub frame and the couch is now useless.
I would just like to take a moment to warn all of you to please stay far far away from these guys as you pay good money for something that looks like good quality but ends up being absolute inferior *******. Unfortunately i cannot upload photos here but will do so on my Google Review of the company.
I must say i am utterly disgusted and disappointed that these guys are taking such advantage of its customers!
Thank you for your feedback. At Cielo we are committed to provide quality products and to be honest, we receive very few complaints relating to the quality of our couches. In order to investigate your claim, we have tried to track your purchase on our system and can’t find any purchase through any of our channels linked to your surname or email address. We can also not find any customer care report. We will be contacting you via email to verify the purchase details so that we can investigate your claims.
Sincerely
Cielo Customer Care
On behalf of the Cielo Management Team
Thank you for your feedback. At Cielo we are committed to provide quality products and to be honest, we receive very few complaints relating to the quality of our couches. In order to investigate your claim, we have tried to track your purchase on our system and can’t find any purchase through any of our channels linked to your surname or email address. We can also not find any customer care report. We will be contacting you via email to verify the purchase details so that we can investigate your claims.
Sincerely
Cielo Customer Care
On behalf of the Cielo Management Team