Poor quality and poor customer care

I had a terrible experience with ceilo , last year October i bought the L -Hayden couch within six months the cushions were sinking . Getting it to be replaced it was a nightmare .They came to collect it and I stayed almost 3 weeks while i was pregnant without a couch waiting for it to be replaced. During that process,feedback communication was terrible, I had to constantly call and email them to get an update.Eventually it was replaced with a new one so they say ,which also came with another defect on it.I immediately informed them of the defect , I was then told that “it looks like I will never be happy with what they are offering me.Months later I had to fight again, they dispatched an assessor to my house which also confirmed and recorded the defect I complained about .Now they want me to accept the 3rd replacement same couch without a quality check report as discussed and requested from the team leader Pelisa. The team leader Pelisa is not really offering much help . I am really disappointed with Cielo .