POOR PRODUCT AND DISGUSTING CUSTOMER SERVICE

We ordered a 3 piece modular couch on the 4th April 2024. 2 of the units arrived damaged. We were advised there was no replacement stock and it would be available in two weeks. 2 weeks became 4 weeks, which then became 8 weeks. We were then advised it would best case be a further 4 weeks ( 12 weeks Total ). At this point we decided to pay in and replace the couch with the leather model. The leather couch arrived with a broken right arm rest. This was reported to customer care and a replacement was then ordered. When the replacement unit arrived Cielo had shipped the left side instead of the right side. This was then replaced once again. We now have a right side which is 30mm lower than and the other 2 units and the seams are out by 60mm. This has been a 5 month process, we are fed up. To top this off... several messages have been left with customer care and to date no manager has bothered to return our call.