POOR POOR POOR Client Service

I have purchased couches from Cielo in Table Bay Mall, January 2020. On the 6th Feb 2020, I received my couches. The delivery guys took out the boxes which they were wrapped in because the couches were too big to fit on my lounge space. I contacted the branch a friendly consultant logged my query to their customer services. I was told the customer service will be in contact within 48hrs but that didn’t happen. I kept on calling to find out what’s going on. I was contacted after 5days and the person I am dealing with is Dayyanah Jaffa and she is the worst person ever. She doesn’t care at all. She was supposed to inform me of their return policy which includes the packaging of the items being returned, but she never bothered herself. She booked the courier to collect the items without checking if they were in the correct packaging. The collection guys arrived after 2 weeks to collection the items but couldn’t take the couches because they are not in thier original packaging. Dayyanah was supposed to inform me of all of this even before she booked the courier guys BUT SHE NEVER DID. I am not stuck with these couches for about a month now – can’t move can’t do anything at my house because they eating up my space. I don’t know how much longer I have to wait for them to get back to me for the collection again. I am so disappointed and frustrated. I AM NEVER BUYING FROM CIELO AGAIN. The return process is horrible because of their poor customer service.