poor furniture quality by Cielo and poor customer service by WHECO holdings

I bought a 3 seater Coleford couch at Cielo last year December 2020, about 2 months ago I noticed the last row middle button popped out and a week later affected the adjacent button as well. I went to the Cielo Table Bay mall showroom and showed them pictures of the buttons and they put in query for me in 31 August 2021.

After the query it was quiet for sometime until i went back to the showroom and asked how far were they with my query I was referred to Chante Hobbs who was handling my claim from here onwards it was a lot of run around, excuses after excuses until I lost my patience and sent them an email that I would like my money back and Cielo should come fetch their couch.

Today I get an email from Abdul Khan telling me that the defects on my couch are not manufacturing defects mind you this is after 2 months of struggling with WHECO group, I do not understand how can this be not a manufacturing defect where as there were no external forces nor force used to undo these buttons causing uneven surface on the couch and me as a sane person how can I damage my own couch which I paid for?

I have lost confidence in the quality of Cielo's furnitures, I am disgust by WHECO group's customer service if WHECO does not want to fix this couch, I still maintain they should come fetch the couch and give me money back, I though i was buying qualify but it looks like Cielo is just another furniture store nothing special about them!