NM
Norah M
1 reviews | Active since Nov 2022
15 Nov 2022, 21:33
Poor everything!
I regret buying from this store. The dining chairs I bought were poor quality, I had to call multiple times for them to be picked up and now I have to keep calling to get information on the status of my refund. How long does it take to assess your product? It took me a minute to realise those chairs have a design flaw. Camelle, the agent assigned to my case is not at all helpful.I just want my money back. If you know what’s good for you don’t buy from Cielo, save yourself the trouble
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
16 Nov 2022, 08:14Dear Norah
Thank you for your review.
We sincerely apologize for the inconvenience and the wait.
We can assure you that your refund is being processed. The assessment has been completed.
Once we have your proof of payment for reference, it will be forwarded to you immediately.
Our senior agent has engaged you regarding your matter and everything will be resolved in due time.
We sincerely appreciate your business and support.
Kind Regards
Customer Care
Thank you for your review.
We sincerely apologize for the inconvenience and the wait.
We can assure you that your refund is being processed. The assessment has been completed.
Once we have your proof of payment for reference, it will be forwarded to you immediately.
Our senior agent has engaged you regarding your matter and everything will be resolved in due time.
We sincerely appreciate your business and support.
Kind Regards
Customer Care
Cielo's reply16 Nov 2022, 08:14
Official
Dear Norah
Thank you for your review.
We sincerely apologize for the inconvenience and the wait.
We can assure you that your refund is being processed. The assessment has been completed.
Once we have your proof of payment for reference, it will be forwarded to you immediately.
Our senior agent has engaged you regarding your matter and everything will be resolved in due time.
We sincerely appreciate your business and support.
Kind Regards
Customer Care
Thank you for your review.
We sincerely apologize for the inconvenience and the wait.
We can assure you that your refund is being processed. The assessment has been completed.
Once we have your proof of payment for reference, it will be forwarded to you immediately.
Our senior agent has engaged you regarding your matter and everything will be resolved in due time.
We sincerely appreciate your business and support.
Kind Regards
Customer Care
NM
Norah M's updateReviewer Update
21 Nov 2022, 12:58I am still waiting for the proof of payment to be sent to me. How long does it take? You have had your chairs for close to 2 weeks now.
NM
Norah M's update21 Nov 2022, 12:58
Reviewer Update
I am still waiting for the proof of payment to be sent to me. How long does it take? You have had your chairs for close to 2 weeks now.