rP
roxanne P
1 reviews | Active since Jul 2011
10 Dec 2024, 09:00
Poor Delivery unlike other retailers
Delivery took too long. Cielo doesn't seem equipped to effectively manage online orders. Delivery was 2 small items which came in 2 separate deliveries which meant I had to make a plan to be at home and not the office on 2 separate occasions plus delivery cost is very high considering I only ordered throws and not furniture. The call centre / email address was however helpful and responded quickly to my queries.
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Replies (1)
Cielo's replyOfficial
10 Dec 2024, 09:26Dear Roxanne,
Thank you for sharing your feedback with us.
We sincerely apologize for the delay in your delivery and the inconvenience it caused.
We understand how frustrating it can be when deliveries are split, especially for smaller items, and we truly appreciate your patience and understanding.
Your comments regarding delivery time and costs are very important to us, and we’ll be sure to share your feedback with the relevant manager.
We're glad to hear that our call center and email support were helpful in responding to your queries, and we’ll continue to prioritize providing excellent customer service.
Thank you for your support and we look forward to serving you again soon.
Kind Regards,
Customer Service Team.
Thank you for sharing your feedback with us.
We sincerely apologize for the delay in your delivery and the inconvenience it caused.
We understand how frustrating it can be when deliveries are split, especially for smaller items, and we truly appreciate your patience and understanding.
Your comments regarding delivery time and costs are very important to us, and we’ll be sure to share your feedback with the relevant manager.
We're glad to hear that our call center and email support were helpful in responding to your queries, and we’ll continue to prioritize providing excellent customer service.
Thank you for your support and we look forward to serving you again soon.
Kind Regards,
Customer Service Team.
Cielo's reply10 Dec 2024, 09:26
Official
Dear Roxanne,
Thank you for sharing your feedback with us.
We sincerely apologize for the delay in your delivery and the inconvenience it caused.
We understand how frustrating it can be when deliveries are split, especially for smaller items, and we truly appreciate your patience and understanding.
Your comments regarding delivery time and costs are very important to us, and we’ll be sure to share your feedback with the relevant manager.
We're glad to hear that our call center and email support were helpful in responding to your queries, and we’ll continue to prioritize providing excellent customer service.
Thank you for your support and we look forward to serving you again soon.
Kind Regards,
Customer Service Team.
Thank you for sharing your feedback with us.
We sincerely apologize for the delay in your delivery and the inconvenience it caused.
We understand how frustrating it can be when deliveries are split, especially for smaller items, and we truly appreciate your patience and understanding.
Your comments regarding delivery time and costs are very important to us, and we’ll be sure to share your feedback with the relevant manager.
We're glad to hear that our call center and email support were helpful in responding to your queries, and we’ll continue to prioritize providing excellent customer service.
Thank you for your support and we look forward to serving you again soon.
Kind Regards,
Customer Service Team.