Poor Customer Service! Dont buy online!

Poor Customer Service!

Very disappointing experience buying online. Don't bother. I wish I had just bought the hanging chair from takealot. Would have saved loads of time and money. The frustration dealing with a defective product bought on line is just not worth it with this company. I thought I would use them for better quality and service but NO.

The Hanging chair I purchased was delivered with the weave broken and started unraveling that day. Reported it the very next day 7 Jan. Over 1 month later I'm still waiting for the replacement, they collected the defective one quite promptly but only after the mission of having to re-wrap it which was complicated. So much for the special birthday gift surprise.

Poor responses from customer service, was told 10 days ago they would send me the tracking number and on following up get told it has been sent yet. Painful experience!