ZK
Zanele K
1 reviews | Active since Dec 2018
19 Jun 2019, 13:04
Poor customer service at Cielo
Stay away from this company. Thier customer service is shocking. I ordered a patio set and the table was delivered damaged. I'm still waiting for them to replace the table, 2 months later!
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Cielo's replyOfficial
27 Jun 2019, 17:01Hi Zanele,
Thank you for your feedback. We would like to apologise for the delay in getting this matter resolved.
Upon completing our investigation, we found that this query was logged at the end of May and could have been resolved within a few days of receiving same. We have in the meantime requested one of our staff members to contact you in order to arrange for a suitable time and day to attend to the repair of the patio table.
Please note that the lack of service received will be discussed with the relevant parties.
Kindly accept our sincere apologies for any inconvenience caused or the lapse in service. We are committed to providing efficient service and we are sorry that we have failed this time.
We hope that you will consider using us again when buying furniture again.
Sincerely,
CIELO On behalf of the Cielo management team
Thank you for your feedback. We would like to apologise for the delay in getting this matter resolved.
Upon completing our investigation, we found that this query was logged at the end of May and could have been resolved within a few days of receiving same. We have in the meantime requested one of our staff members to contact you in order to arrange for a suitable time and day to attend to the repair of the patio table.
Please note that the lack of service received will be discussed with the relevant parties.
Kindly accept our sincere apologies for any inconvenience caused or the lapse in service. We are committed to providing efficient service and we are sorry that we have failed this time.
We hope that you will consider using us again when buying furniture again.
Sincerely,
CIELO On behalf of the Cielo management team
Cielo's reply27 Jun 2019, 17:01
Official
Hi Zanele,
Thank you for your feedback. We would like to apologise for the delay in getting this matter resolved.
Upon completing our investigation, we found that this query was logged at the end of May and could have been resolved within a few days of receiving same. We have in the meantime requested one of our staff members to contact you in order to arrange for a suitable time and day to attend to the repair of the patio table.
Please note that the lack of service received will be discussed with the relevant parties.
Kindly accept our sincere apologies for any inconvenience caused or the lapse in service. We are committed to providing efficient service and we are sorry that we have failed this time.
We hope that you will consider using us again when buying furniture again.
Sincerely,
CIELO On behalf of the Cielo management team
Thank you for your feedback. We would like to apologise for the delay in getting this matter resolved.
Upon completing our investigation, we found that this query was logged at the end of May and could have been resolved within a few days of receiving same. We have in the meantime requested one of our staff members to contact you in order to arrange for a suitable time and day to attend to the repair of the patio table.
Please note that the lack of service received will be discussed with the relevant parties.
Kindly accept our sincere apologies for any inconvenience caused or the lapse in service. We are committed to providing efficient service and we are sorry that we have failed this time.
We hope that you will consider using us again when buying furniture again.
Sincerely,
CIELO On behalf of the Cielo management team