POOR CUSTOMER SERVICE!

I was in the store end of November 2019 to inquire about the Ada Jute Rug that I wanted to purchase. I was advised that there was no stock in store, however an order will be placed and should arrive the following week. The gent that assisted me said I will be contacted once the rug arrives and I can collect.

A week later I pop in to the store as I haven't received any feedback regarding the delivery of the rug to the store. Upon inquiring I am advised that the stock hasn't arrived and the new ETA for delivery is around 18 December 2019. Again I am advised that I will be contacted once it arrives.

Between Christmas and New Year I inquire IN store again. Yet again I am told the stock hasn't arrived yet and that the new ETA is now only in early January since it was the festive season. I went to the store again on Tuesday 28 January. I have not heard anything in regards with a delay or any update on the order. The lady that assisted me said the person that placed the order is not in and she would need to check with him the following day what is going on as they definitely did not receive stock. She PROMISES to phone me with feedback HERSELF. Well today is Thursday and I have yet to hear from anyone!

This is disgusting customer service to say the least! Waiting 2 months with no feedback/updates/call backs whatsoever.