Poor customer service

On the 17.03.2020 I placed an order online for a couple of items. On delivery I noticed that one of the items was damaged. I then sent an email to report this and was advised that an exchange on the damaged item would be done after the national lockdown. Almost 5 months later I’m still sitting with a damaged item. I have sent a million emails trying to make follow up. If my emails are not being totally ignored, I get empty promises that the exchange will take place. Initially I was being told of a backlog that resulted due to the lockdown. Currently I have no clue what is happening as I am being ignored. This company still has time to update on their social page advertising etc. but they have failed to resolve this matter. I have paid for the damaged item in full.

I’m beyond livid! My place is also not a storage facility for damaged items. They have no respect for their customers. It makes no sense to me why this can’t be resolved!