MM
Mienkie M

1 reviews | Active since Jun 2020

23 Jun 2020, 21:13

Poor Customer Service

Placed and paid for an order on 28 May 2020, till this day I am still waiting. Unaware of when my delivery will be made as Cielo sales keeps making excuses about courier company. Which has absolutely nothing to do with me as a sutimer.

I have played my part as a customer by paying for my order including courier fees and expect Cieo to deliver on their end.

The communication is poor as I expect an update, instead of chasing around... These are the reasons why brands lose customers.

0
Replies (1)
Cielo
Cielo's reply24 Jun 2020, 08:59
Official
Dear Mienkie

Thank you for your review.

I am truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.

We will investigate and update you regarding same.

 Kindly accept our apologies for any inconvenience incurred.

 Regards
 Customer Care Department