Poor customer service

I bought a couch online beginning of October 2021 at Ceilo it was delivered only on the 19th of November 2021. Upon delivery the couch was missing 8 legs, my husband immediately contacted Ceilo and a person attended to him promised that the missing legs will be sent within 7 days . No such legs were received up to date. Again on the 5th of January my husband contacted them to enquiry about the missing legs but up to date we are sitting with an unbalanced couch and we are not receiving any joy from Ceilo.