NM
Nico M
1 reviews | Active since Jan 2023
11 Jul 2023, 20:53
Poor business ethics
Couch I wanted to purchase was listed as in stock. Before payment it stated that delivery would take 7-14 business days. After payment was already made I received an email saying that item is no longer in stock and that it will take 2 months for the product to be back in stock, consequently I had to cancel the order. After which I found out it takes 7-14 days for the refund to be processed. So they take your money immediately via ********* business practices but take 7-14 days to refund it.
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Cielo's replyOfficial
12 Jul 2023, 08:49Dear Nico
Thank you for your feedback.
We are sorry to hear about the experience you have had. It's unfortunate when discrepancies like this occur between the advertised availability of a product and its actual availability. Sometimes, despite our best efforts to keep stock information up to date, popular items may sell out faster than others. Regarding the refund process, 7-14 days is the standard processing time for refunds as stated in our Terms & Conditions. However, we have escalated this with our finance team for a faster resolution. Please look out for an email with your proof of payment.
Kind regards
Cielo Customer Care
Thank you for your feedback.
We are sorry to hear about the experience you have had. It's unfortunate when discrepancies like this occur between the advertised availability of a product and its actual availability. Sometimes, despite our best efforts to keep stock information up to date, popular items may sell out faster than others. Regarding the refund process, 7-14 days is the standard processing time for refunds as stated in our Terms & Conditions. However, we have escalated this with our finance team for a faster resolution. Please look out for an email with your proof of payment.
Kind regards
Cielo Customer Care
Cielo's reply12 Jul 2023, 08:49
Official
Dear Nico
Thank you for your feedback.
We are sorry to hear about the experience you have had. It's unfortunate when discrepancies like this occur between the advertised availability of a product and its actual availability. Sometimes, despite our best efforts to keep stock information up to date, popular items may sell out faster than others. Regarding the refund process, 7-14 days is the standard processing time for refunds as stated in our Terms & Conditions. However, we have escalated this with our finance team for a faster resolution. Please look out for an email with your proof of payment.
Kind regards
Cielo Customer Care
Thank you for your feedback.
We are sorry to hear about the experience you have had. It's unfortunate when discrepancies like this occur between the advertised availability of a product and its actual availability. Sometimes, despite our best efforts to keep stock information up to date, popular items may sell out faster than others. Regarding the refund process, 7-14 days is the standard processing time for refunds as stated in our Terms & Conditions. However, we have escalated this with our finance team for a faster resolution. Please look out for an email with your proof of payment.
Kind regards
Cielo Customer Care