Poor and horrible customer service .*********** bunch

Item: Cielo
Rating: 1
Author: ipeleng L

Horrible horrible service , they lie about delivery. I bought funiture both instore and online and service has always been dissapointing. Their DESIGN QUARTER showroom is a no go. They look at you from head to toe and disrespect you . Not to even mention the after sale service they are all the worst Anna vermaak the manager you complain and always promise to investigate and as always she will never giveyou feedback I had to return their funiture and even it comes to my refund they gave me money that is short. I paid for everything in cash not a cent short

They kept delivering my staff in bits bits. When you call and ask they tell you that your stuff is lost you will get them whenever.HORRIBLE CUSTOMER SERVICE HORRIBLE FURNITURE HORRIBLE STAFF

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Replies (2)

ipeleng L's updateReviewer Update

17 Dec 2025, 20:07

I bought funiture worth more than 250k combined (online and in store) i was treated like a fool and stupid.DQ is the worst you order and they will tell you theres stock come delivery stock is not available you will be told about stock being lost while they know excatly that it was on back oder stock was not available. All they want is sales and as a customer you have to call non stop looking for answers they treated me as a fool
Come delivery the people delivery were 3 and they made me pay R250 to each for assembling one table and taking beds upstairs had i known i was going to ask them to leave my funiture outside .. this store is horrible

ipeleng L's update17 Dec 2025, 20:07

Reviewer Update

Cielo's replyOfficial

18 Dec 2025, 07:43

Good day Ipeleng,

We sincerely apologise for your experience and the frustration caused. This is certainly not the standard of service we aim to provide. Your feedback has been noted and will be escalated urgently.
Please expect a call from our Customer Service Team to resolve this matter.

Cielo's reply18 Dec 2025, 07:43

Official